Refund, Returns and Cancellation Policy

Refund & Return Policy

We take great care in delivering quality products. However, if something isn’t right, we’re here to help.

Returns

• Returns are accepted only if the product is damaged, defective, or incorrect at the time of delivery.
• The issue must be reported within 48 hours of receiving the order, along with clear photos or videos.
• Products must be unused, unwashed, and in original packaging.

Non-Returnable Items

• Customised or personalised products
• Bulk or wholesale orders
• Items marked as non-returnable on the product page

Refunds

• Once the return is approved, refunds will be processed within 7–10 business days.
• Refunds will be issued to the original mode of payment.
• Shipping charges (if any) are non-refundable, unless the error is from our side.

Cancellation Policy

At Rhizoo Ventures Pvt Ltd, we understand that plans can change.

• Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
• Once an order has been processed or shipped, cancellation may not be possible.
• Customized, personalized, bulk, or made-to-order products cannot be cancelled once confirmed.

To request a cancellation, please contact us at support@rhizkart.com with your order details.